Duty Manager

Job Description Duty Manager To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required. What's in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Handling guest complaints. Perform night audit during Night duty. Initiate communication with other departments to ensure smooth operations. Provide support to Front Office section. Qualifications Your experience and skills include: Bachelor Degree in Tourism Study or similar degree. Minimum of 2 years of relevant experience in the same position in 5 star hotel. Strong working knowledge of Microsoft Offices and Internet browser. Advance level of Opera PMS is a benefit. Good interpersonal skills with ability to communicate with all levels of employees. Service oriented with an eye for details. Ability to work effectively and contribute in a team. Good presentation and influencing skills. Multicultural awareness and able to work with people from diverse cultures. Flexible and able to embrace and respond to change effectively. Ability to work independently and has good initiative under dynamic environment Self-motivated and energetic. Additional Information Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. "Why work for Accor? " We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"