Officer Operations Support - Telecalling Contact Center Support

Job Advert Details Some careers shine brighter than others.If you’re looking for a role that will help you stand out at HSBC, look at how you can fulfil your potential.Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.We are currently seeking an experienced professional to join this team in the role of Officer Operations Support - Telecalling Contact Center Support.Responsibilities:The Quality Assurance role is responsible for supporting the effective governance, control monitoring and management of non-financial risks in the First Line of Defense as well as mitigating significant potential or actual loss incurred due to insufficient Collection, Regulatory Reporting and Secured RBB team’s control process mechanism and to support in reducing credit loss, for monitoring quality process improvement are in line with HSBC internal standards & regulatory requirements and to achieve a state permanent audit readiness.Identify and review quality of collection process & CBM Reporting and execute the actions to plug potential control gaps and maximize process improvement with higher standard quality in accordance with HBID Policies & other regulation.Report all internal control weaknesses in the operational units and recommend corrective actions to management and perform remedial actions on the findings.Strongly assist in the establishment of Self-Assessment process for all operational units to ensure robust and effective risk & control process is implemented.Strong communication skills with the ability to navigate across stakeholders.Apply acquired job skills and the policies and procedures to complete standard tasks. Information Requirements:Indonesia Citizen onlyHold a minimum bachelor’s degree.Minimum 1 (one) year relevant working experience in banking or financial industry.Have comprehensive knowledge in retail business, regulation, and collection process standards as well as wealth and retail products in general.Equivalent experience in the reporting area or data processing, database management and reporting systems.Fluency in policies and procedures.Demonstrate good analytical thinking and quantitative assessment.Have good presentation and communication skills.The ability to engage and work collaboratively with other functions.Demonstrated sound work ethic and multitasking capabilities.You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.