Head of Operation and Surveyor

Responsibilities Designing and implementing operation (Head Office and Branch) at MOFI in order to support the company to be the prominent digital multi finance in Indonesia. Supervise day to day operation and surveyor activities in lending business to achieve company KPI. Ensuring 100% compliant of all operation activities toward the SOP and OJK Regulation (Standard Operating Procedures). To Lead and Manage large team across all branches and able to give direction and decision for daily operations/business decision including to escalate for any issues in timely basis to management. Able to design and provide operation and surveyor dashboard report that can track productivity, SLA and cost management. Creating zero fraud environment in operation as well as for surveyor and able to identify for any potential operational backlogs. Requirements Minimum Bachelor Degree in reputable university. Minimum 2 years of experience as an Operations Head, with a total minimum of 10 years of experience leading various operational aspects in the Multifinance industry is mandatory. Advanced in project management and resolution handling. Experience in managing big team (>70 people) with proactive mindset and problem solving. Able to act as a trainer for all the team members. Excellent communication in English. About Moladin Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”). For further information about Moladin, please visit https://moladin.com Powered by JazzHR