Customer Success Manager

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members. We're proud to have received several awards in Summer 2022, including G2's Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.Get to know Client Services/ The DepartmentOur Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product. Make an Impact/ The role:As Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients in Indonesia ensuring their success through utilizing Adjust’s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first. Empower Your Potential/ Responsibilities: Drive growth among our most valuable customers by understanding their business needs and helping them succeedWork on expansion opportunities and contract renewalsBuild strong relationships with key customer-stakeholders to ensure retention of your personal book of businessMaintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagementIdentify opportunities for customers to act as Adjust advocatesMarshall resources across the Adjust org as needed to support customers needsRepresent the voice of the customer to inform our product roadmapFlexibility to occasionally travel to clients within the region Bring Your Knowledge/ Experience & Qualifications: 5+ years of work experience in a client facing role with revenue responsibility: Managing retention, up-selling and cross-sellingMobile Industry knowledge / background or Saas experience within enterprise customersExperience in pipeline creation / management and negotiation / selling techniquesAbility to oversee projects and work with project management toolsAbility to work autonomously and own relationships with customersStrong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setupProactive approach where you always want to be speaking with customersExcellent communication skills in English & Indonesia Bahasa Enhance Your Experience / Perks & Benefits: Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the spaceInternational, diverse teams with a strong focus on transparency, feedback and funInternal training and personal development opportunities to support your professional growthStatutory health insurance and statutory contributionsFlexible, family-friendly work schedule and vacation policyCompany onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbiesEquipment (new Macbook, headphones and remote setup if needed)