Demand & Orders Consultant

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary: Caterpillar is seeking a Demand & Orders Consultant. In this role, you will report to the Senior Manager Sales & Operations Planning and will be primarily responsible for supporting customer inquiries for order lead time and order configuration change. You will be responsible to process new orders and order changes, and to make sure requests can be successfully received by the order system. As a member of the Demand Stream team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team! What you will do: Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions. Auditing order change requests from customers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective. Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc. Align customers order with sales production plan to achieve the monthly goal. Primary contact with other departments to manage sales and customer priorities. Regular communication during off-hours with the product group or operations team based in the USA and Indonesia What Skills you will have: Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: • Communicates the importance of customer needs/expectations and commits to resolving them. • Researches and verifies customer needs and expectations. • Helps link organizational objectives to customer needs and expectations. • Meets regularly with customers to understand their wants, needs and expectations. • Participates in the preparation of short-term demand management for a specific product or site. Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: • Applies an assigned technique for critical thinking in a decision-making process. • Identifies, obtains, and organizes relevant data and ideas. • Participates in documenting data, ideas, players, stakeholders, and processes. • Recognizes, clarifies, and prioritizes concerns. • Assists in assessing risks, benefits and consideration of alternatives. Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: • Identifies and documents specific problems and resolution alternatives. • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. • Uses fact-finding techniques and diagnostic tools to identify problems. • Uses tools, with guidance, to predict and plan demand, assess seasonal factors and trends and effectively influence demand. Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, and monitor projects to achieve the objectives. Level Working Knowledge: • Obtains information from stakeholders during the planning stage of a project. • Produces basic demand management reports for senior staff to reconcile the demand balances. • Assists in the collection and preparation of required demand information. • Summarizes and reports problems such as issues and concerns currently existing in demand management operations. Additional Info: ​ This position may require 5% of the time travelling. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at . What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Posting Dates: April 26, 2024 - April 30, 2024 Caterpillar is an Equal Opportunity Employer (EEO).