Head of Experience Monitoring and Study

Description Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empoweringHead of Experience Monitoring and Studywith the resources to solve critical problems for the future of our business, which is why we need you.ResponsibilitiesRegular Policyholder experience monitoring (lapse, partial withdrawal, mortality & morbidity claim)Work together with Inforce Management team and provide signal to management for immediate action if there is any observation on adverse experienceConduct experience study and recommend best estimate assumptions Support other team such as Pricing or Inforce Management on policy holder experience analysisProvide regular coaching to team member to discuss team development and career aspirationHow will you create impact? This position is important and will be the key person in delivering Experience Monitoring and Study results and provide insight to management on the emerging experience. This position will have exposure to work closely with other function such as Pricing, IF Management, Distribution Channel and Regional Counter Party. Report to Chief Actuary.What motivates you? You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forMinimum bachelor’s degreeFellow of Actuarial Organization (e.g. FSA / FSAI) with minimum 6 years’ experience in actuarial fields. Preferably has experience in Actuarial Valuation.Proven leadership skills, Minimum 2 years’ experience of leading a teamDevelop communication and relation skillsFluent in EnglishWhat can we offer you? A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity Employer