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<p>Title : Senior ServiceNow ITOM Specialist<br/><br/>Experience Level : 6+ years<br/><br/>Job location : Coimbatore (Work from office from day 1)<br/><br/>No of opening : 4<br/><br/></p><p>Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.<br/><br/>Job Overview :<br/><br/>We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and optimization of IT Operations Management solutions within the ServiceNow platform. The ideal candidate will have a proven track record of successful ServiceNow ITOM implementations, with extensive experience in IT infrastructure monitoring, event management, and automation.<br/><br/>Key Responsibilities :<br/><br/>- Lead the design and implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration.<br/><br/>- Collaborate with stakeholders to gather and analyze business requirements related to IT operations and infrastructure management.<br/><br/>- Develop comprehensive strategies for integrating ServiceNow ITOM with existing systems and applications to achieve maximum efficiency and effectiveness.<br/><br/>- Configure and customize ServiceNow ITOM modules to meet specific business needs, ensuring alignment with industry best practices and standards.<br/><br/>- Design and implement automated workflows and orchestration processes to streamline IT operations and reduce manual effort.<br/><br/>- Provide technical leadership and guidance to junior team members, including mentoring and knowledge sharing.<br/><br/>- Collaborate with cross-functional teams to integrate ServiceNow ITOM with other ITSM (IT Service Management) processes and tools.<br/><br/>- Monitor and optimize the performance of ServiceNow ITOM solutions, proactively identifying and addressing areas for improvement.<br/><br/>- Stay current with ServiceNow platform updates and new ITOM features, assessing their potential impact on existing implementations.<br/><br/>- Serve as a subject matter expert on ServiceNow ITOM, providing training and support to end users and stakeholders as needed.<br/><br/>Required Qualifications :<br/><br/>- Bachelor's degree in Computer Science, Information Systems, or related field.<br/><br/>- 6+ years of experience in IT operations management, with a focus on ServiceNow ITOM.<br/><br/>- In-depth understanding of IT infrastructure monitoring principles and practices.<br/><br/>- Extensive experience with ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration.<br/><br/>- Strong proficiency in ServiceNow scripting (JavaScript), including GlideScript and Jelly.<br/><br/>- Demonstrated ability to lead complex ITOM projects from conception to completion, delivering measurable business value.<br/><br/>- Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.<br/><br/>- Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.<br/><br/>- ServiceNow Certified Implementation Specialist (CIS) - IT Operations Management certification preferred.<br/><br/>- ITIL Foundation certification or equivalent knowledge is a plus.</p> (ref:hirist.tech)