Executive Housekeeper

Company DescriptionJoin us at Accor, where life pulses with passion!​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.​By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions, and to pursue career opportunities, in your hotel or other hospitality environments, in your country or anywhere in the world!​You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and the planet.Hospitalityis a work of heart,​Join us and become a Heartist®.Job DescriptionExecutive HousekeeperInspiring and engaging. As an Executive Housekeeper, you will show your leadership and interpersonal strengths to maximize the room operations and ensure an exceptional guest journey.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world.Ability to make a difference through our Corporate Social Responsibility activities.What you will be doing:Lead and manage all aspects of the Housekeeping departments and ensure all service standards are followed with friendly and engaging service.Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.Maximize room revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practicesQualificationsYour experience and skills include:Service focused personality is essential and previous leadership experience in a similar role would be preferred.Prior experience working with Rhapsody Realta or a related system.Proven ability to build and maintain good relationships with all stakeholders.Communicate thoughts, actions, and opportunities clearly with strong networking skills.Ability to lead by example, believe in a strong team culture, and set the scene for high performance.Additional InformationMercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas, and the world's leading medical authorities.Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.