Deputy Head of TPA Relations and Provider Management

Description Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Deputy Head of TPA Relations and Provider Management with the resources to solve critical problems for the future of our business, which is why we need you.ResponsibilitiesSupport Head of Provider & TPA in building a solid foundation for administrating health insurance, with strong focus in collaborate with Third Party Administration for indemnity product and services. Lead, plan and ensure smooth transition for any new product launching, transformation initiatives, covering agreement, risk assessment, data migration and product knowledge and communication to relevant stakeholders.Build and design solid foundation for administrating health insurance by managing TPALead weekly working group meeting with TPA, review TPA Steering Committee meeting material and ensuring it covers any new initiatives, problem/complain and address the best solutionsIn annual basis, review TPA agreement and enhance as necessary according to the needContinuous work with TPA to implement new initiatives in providing higher value for Health productCollaborate and work closely with TPA to ensure administrative process is meet agreed SLA, continuous review and improve administrative process for better customer experience.Join data analytic with TPA to provide better insight and use the information to improve cashless process from registration, monitoring to discharge process. Monitoring and tracking to achieve “payright” / “cost containment” by ensuring Case Management Team from Manulife and TPA work closelyWork with Health Product, Pricing and Health Strategy team in designing health product, provide TPA insight and challenges to ensure more innovative and effective health product designCommunicate and socialize any changes, new process to Distributions relate with TPAWhat motivates you? You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What We Are Looking ForBachelor's degree in Medical or a related field with minimum of 5 years of experience in health insurance industryStrong understanding of the health insurance industryMedical knowledge and strong analysis skill. Knowledge of Provider and TPAStrong driver and leadership skillEffective communication skills, both written and verbal.Excellent analytical and problem-solving skills.Strong data analysis and interpretation abilities.Ability to present complex information in a clear and concise manner.Strong attention to detail and accuracy in data analysis.What can we offer you? A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture We lead with our Values every day and bring them to life together.Boundless opportunity We create opportunities to learn and grow at every stage of your career.Continuous innovation We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity Employer