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BPO Management (Courier Fulfillment) - SPX Express (Rungkut) DepartmentOperationsLevelExperienced (Individual Contributor)LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Manage manpower requests by coordinating with vendors and recruitment teamMaintain manpower database for turnover report and do gap analysisManage mitra courier with scope of work such as, but not limited to attendance, request & recap warning letters, and escalate mitra's issue to HRBPManage BPJS and Private Insurance with scope of work such as, but not limited to reconcile payment, request additional profile, and coordinate if there is accidentDo invoice reconciliationRequirements:Diploma or Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant fieldMin. 2 years of work experience in HR Admin / Vendor Management / Relationship ManagementStrong written and verbal communication skills and analytical thinkingExcellent with Ms. Excel/ Google Sheets (VLOOKUP, SUM IF)Able to work under pressure at a fast-moving working paceEnjoy roles that revolves around vendor management & doing repetitive daily operationWilling to be employed under contract employmentWilling to travelingWilling to be placed at Rungkut with full 5 working days WFO
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