Account Manager (East Jakarta)

About the Role Account Manager will manage a smaller number of higher-revenue higher-growth SMB merchants. In some districts, AM may be managing AEs. Main responsibility is to ensure that the merchants keep growing in order to achieve the target.What you will doCreate sales & journey plan to achieve his/her own target in areas like product mix, sales volume, market shares for his/her territoryEngage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the companyProvide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow Create regular reports on what's happening in his/her respective territory and his/her team’s territoryKnow when to escalate & ask help from DSM for bigger issues(For AMs with team) Lead and manage his/her team: Review team performance and take corrective actions to achieve target, Cascade & execute strategy from DSM to the team, Coach & groom leadership skills to his/her team, Support AEs in his/her team to problem solve issues happening in their territories, especially issues happening at key/critical merchantsAny other assigned task related to Sales motionHandling objection and complain handlingWhat you will needHaving at least 3 years relevant experience with preferable industries : top 5 FMCG / Telecommunication companyPreferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the regionHas existing relationship or able to bridge, develop and maintain good relationship with key partnerStrong business sense and have good understanding of the markets, customers, and competitorsFact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environmentAbout the teamAccount Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.