Staff Disputes Resolution

  • Jakarta
  • Hsbc
Job Advert Details Some careers shine brighter than others. If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.We are currently seeking an experienced professional to join this team in the role of Responsibilities:Analyzes and initiate appropriate action for incoming disputes and ensure they are processed within stipulated deadlines.Performs relevant maintenances in various platforms ie. VISA / MasterCard and HSBC Core Card system.Have interpersonal communication skills to liaise with customer and related parties.Responsible to maximize productivity as agreed standard.Responsible complaints, inquires, investigation is resolve within SLA and deliver excellent customer service.Proactively involve in in process improvement and streamlining projects.Supporting team leaders in managing team capacity, improve productivity & service delivery.Supporting team leaders to produce MI and reports on timely manners. Information To be successful in this role, you should meet the following requirements:Indonesia Citizen onlyGood time managementTeam player and independentComfortable to liaise directly with customer via phone.English proficiencyHave knowledge related to card and loan product.Hard workingFast learner and easy to adapt.You’ll achieve more at HSBCHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.