Guest Relation Officer | AYANA Komodo

  • Labuan Bajo
  • Ayana Hospitality

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort. Responsibilities Welcome and greet guests upon arrival with a friendly and professional demeanor Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions Coordinate with other departments to fulfill guest needs and preferences Provide information to guests about the resort facilities, services, and local attractions Promote and upsell resort amenities, packages, and promotions Requirements Previous experience in a similar role in the hospitality industry Excellent communication and problem-solving skills Customer service oriented with a positive attitude Ability to handle multiple tasks and prioritize effectively Knowledge of hotel management software and Microsoft Office suite Fluency in English and additional languages is a plus Flexibility to work in shifts, including weekends and holidays