.. proven ability to handle customer comments and approval responses to support project manager in project engineering is a must.6. Acts as the champion for Hitachi Energy processes and policies, contributes to development of standard processes and work instructions by adopting Hitachi internal as well .. see more
1. Perform Technical Support & Customer Care ActivitiesRepair, installation, calibration, commissioning and after sales maintenance service to the customerEnsure timely execution of job assignments and comply with all documentation requirements for repairs & service activitiesEscalate repair issues to factory / Service Manager when necessary.To report systemic quality issues encounteredTo ensure that service KPI and customer satisfaction objectives are achieved.2. Administrative / Ticketing SystemWork closely with service administrators to provide service quotations / technical documentations.Ensure tickets /service orders are promptly updated / completed to reflect current work statusMaintaining company property, like standard tools, special tools and meters3. Perform Technical Supports to Sales Team:Technical support function at demo and exhibitionFunctional / pre-delivery test checks4. Operations:To ensure good customer interactions at all touch points to achieve customer satisfaction.To always present the company favorably5. Collaboration:To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.Any other duties & responsibilities as assigned by the management.1. Education / Professional Certification Degree in Electromedics/electro BioMedic, electrical or mechanical engineering or any related field2. Experience At least 2 to 3 years’ experience in related field (medical equipment technical support)Good IT knowledge (computer hardware/operating system, networking)Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.Experience handling customer feedback, complaints, and dissatisfactionMust possess excellent teamwork and interpersonal skills.3. Knowledge / Skills / Other characteristics Good troubleshooting skills in Electronics / IT & Mechanical hardware.Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.Good command of spoken and written EnglishPleasant personality, proactive mindsetSelf-driven, results & customer orientated.Able to work independently and as well as an active team playerWilling to travel when required.