Order Desk Manager - APAC

Do you want to make a difference in the world and contribute to a sustainable future?  We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.It’s a big responsibility, and we have committed to do it.As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030. Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.We are currently recruiting for a Regional Order Desk Manager APAC to join our business in Jakarta to manage the overall Order Desk Teams. Job Scope:The Regional Order Desk Manager APAC is responsible for leading and managing the shared function, which provides centralised support services to various ‘back of house’ functions within APAC (primary focus on regional order desk operations to commence). This role involves developing and implementing strategies to optimise service delivery, streamline processes, and drive continuous improvement initiatives.What You’ll Do:Leadership & StrategyDevelop and communicate a clear vision and strategy aligned with the organisation's goals.Provide leadership and direction to a team of front-line leaders and staff.Service Delivery & QualityEnsure timely and accurate delivery of services.Implement performance metrics and KPIs to measure service quality and effectiveness.Continuously monitor and improve service delivery processes to enhance efficiency and customer satisfaction.Cost ManagementDevelop and manage the budget, ensuring cost-effectiveness and efficient resource allocation.Identify opportunities for cost savings and process optimisation without compromising service quality.Stakeholder EngagementCollaborate with internal stakeholders to understand their needs and expectations for the function.Build strong relationships and partnerships to ensure alignment and support for initiatives.Change Management & Continuous ImprovementLead change initiatives related to process improvements, technology implementations, and organisational changes.Foster a culture of continuous improvement and innovation.What You’ll Bring:Proven experience in shared services management or similar roles with a track record of driving operational excellence.Strong leadership and people management skills, with the ability to inspire and motivate teams.Proven experience managing teams remotely (across borders preferred) – we are APAC.Excellent communication, negotiation, and stakeholder management abilities.Strategic thinking and problem-solving skills, with a focus on driving results and achieving business objectives.Familiarity with ERP systems, process automation and digital transformation initiatives.What we offer: Competitive remuneration package on offer.Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.Development and training within a respected global OEM company.Access to salary packaging options to allow you to maximise your after tax income.Employee Assistance Program for employees and immediate family.Purchased annual leave options.Paid Parental LeaveAccess to a recognition and benefits platform.Involvement with community and charity initiatives.Annual flu vaccination.As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.