Guest Relations Manager

Responsibilities: To communicate with both internal and external customers in a polite and constructive manner. To perform duties in a safe, secure manner and ensure the cleanliness, safety and security of guest and working area is maintained to the standards. To contribute ideas and suggestions to enhance operational and environmental procedures in the restaurant To attend and actively participate in departmental communication meetings and nominated training sessions and take responsibility for personal development. To perform any tasks of a reasonable nature as required and requested by a Supervisor or Manager. Serves food and beverage to guest according to prescribed service standards and procedures of outlet with emphasis on speed and accuracy. Cleans and maintains equipment, tools, fixtures, service area in station assigned. Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the restaurant. Requirements: Minimum 3 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area. Able to read and understand work related documents. Able to communicate effectively in writing as appropriate for the needs of the audience. Proficient in English to meet business needs. Computer literate. Good organization and communication skills Must possess outstanding guest service skills and ability to focus on guest needs