.. handing over projectsJob Requirements :Bachelor Degree, Mechanical EngineerAt least 3 year(s) of working experience in the related field is required for this positionFull-Time position(s) availablePlacement in HO Jakarta in willing to business trip to site"Our company has never levied any fees for .. read more
Executive Recruitment company Monroe Consulting Group is recruiting on behalf of a Multinational SaaS (Supply Chain/Logistics) company looking for a Technical Account Manager position, highly preferable from a SaaS and Logistics company background. The job is to be based in Jakarta, Indonesia with a hybrid working arrangement.Responsibilities:Ensuring customer success by driving operational value and achieving customer goals and objectives with Locus solutions.Conduct onboarding, adoption, and expansion activities for customers, including workshops and trainings.Advocate for customers within Locus for issue resolution and feature prioritization.Manage business process mapping, re-engineering, and gap analysis to streamline processes.Develop implementation plans to close performance gaps.Estimate time, cost, and quality for customer change requests and execute approved changes.Track ROI and value propositions for customer renewals and business growth.Qualifications:> 3+ years of consulting experience in supply chain, logistics, and/or transportation management solutions.2+ years of experience with SaaS-based solutions implementation.Strong knowledge of WMS/TMS.Hands-on experience in configuring and implementing supply chain, logistics, and/or transportation management solutions.Strong client management skills to execute successful implementation plans.Experience in configuring and delivering software demonstrations.Excellent communication and negotiation skills, fluent in English.
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