Customer Service Manager

  • Jakarta
  • Rgf International Recruitment

Job Description - Develop and lead a high-performing customer care team to deliver top-notch service that aligns with our company’s standards and customer satisfaction goals.- Design and implement training programs to equip team members with the necessary skills and knowledge.- Offer ongoing support and guidance to team members, fostering a culture of excellence and continuous improvement.- Serve as the primary point of contact for escalations, resolving issues when customers are dissatisfied with the service level, ensuring timely and effective solutions.- Monitor performance metrics and implement strategies to maintain or exceed target customer satisfaction scores.- Collaborate with cross-functional teams to enhance service delivery and address systemic customer service challenges.- Other tasks as assigned Job Requirement - Minimum of 5 years' experience in a supervisory or managerial role within IT Service Customer Support, with a strong background in phone, email, and chat support.- Fluent in Indonesian (native level) and proficient in English (business level).- Experience support End-point/Workstation based solutions via remote tools such as TeamViewer- Experience with Linux and Windows server environments is highly desirable.- A proven track record of commitment and long-term tenure in previous positions (3+ years).