Quality Control Manager

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first class reputation within the industry.What will I be doing? As a Quality Control Manager, you will be responsible for performing the following tasks to the highest standards: An expert in all aspects of the membership agreement, you will be ensuring new members feel comfortable with the legal and operational terminology of the sales agreementFollowing up with new members after their return home, you will be answering any questions they may haveEnsure the refer a friend program is understood and auctionedEnsure that all guests are leaving the presentation feeling more confident in the brand quality than when they arrived offering solutions to guests declining full membershipWhat are we looking for? A Quality Control Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Be presentable and able to represent the brand at the level requiredHave a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementingFind it natural to enthuse others in the attraction of the local area and property itself, enhancing volume opportunitiesProficient time management skills and ability to multi-task is critical to this varied and exciting role It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in the vacation ownership industry MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO Go Hilton Travel Discount Program​​​​​​​Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support  Flexible Schedules Access to your pay when you need it ​​​​​​​through DailyPay