GUEST RELATION SUPERVISOR - LIFESTYLE

Job Description• Ensure clients are properly greeted upon their arrival• Check up on client bookings and ensure that tables are set before clients’ arrival• Manage the front desk by receiving incoming calls, greeting and attending to customers• Inform guests about the availability of tables and direct them to the tables• Keep records of guests who visit the restaurant• Assist customers with answers to queries, and offer solutions to issues within their capacity• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner• Ensure that clients make payment for services before they exit the restaurant• Keep clear records of down payments received and make detailed notes of balance payments• Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences• Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary• Ensure all of the brodcast blast and personal chat delivered properly to the guests• Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.• Interacting with customersJob Requirements• Minimum Diploma Degree from an academy. With Maximum age of 30 years old• Minimum 1 year of experience in the same position• Excellent communication skills in English & Bahasa• Good knowledge of Microsoft Outlook, Word, Excel, Power Point• Confident, has sense of leadership, detailed, dependable and hard worker• Must have experience in hospitality industry