Project Logistics Customer Excellence Specialist

  • Kota Surabaya
  • Kuehne + Nagel
Kuehne + Nagel is a global leader in logistics and supply chain solutions, committed to driving success for our clients through innovative and efficient transportation and logistics services. As a part of our dynamic team in Surabaya, we are currently seeking a talented and motivated individual to join us as a Project Logistics Customer Excellence Specialist to support shipping export services. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your Responsibilities To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met. To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly. To ensure accurate + timely production of relevant documentation (including but not limited to export declarations, customs clearance, MES declarations). To prepare spot quotations, data for tender documents + actively participate in commercial support. To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable. To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL). To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints. To report incidents + hazards as per the relevant working instructions. To build good coordination and communication with customer related all services request and provide the booking accordingly to the liner. Your Skills and Experiences Bachelor degree in any field, having degree in logistics is preferable Min. 2 years experience in related field Ability to converse fluently in Bahasa Indonesia and English both written and verbal Proficient in using shipping software and Microsoft Office applications Ability to adapt and learn to utilize new systems Strong communication and coordination skills Poses knowledge in export process and documentation Basic knowledge in customs clearance