Technical Service Engineer

  • Kota Surabaya
  • Fresenius Medical Care, Asia Pacific
Area Coverage & Base Location East Java area (Base = Surabaya) Primary Purpose: Responsible for maintaining and providing technical service to renal units in the assigned area Key Responsibilities / Accountabilities: Provide technical support to clinical coordinator and marketing team in trials and installationWorking as a team with sales service to increase product penetration.Identified new and follow up any potential business opportunitiesAssist customer service with technical clarification of customer orderEnsure all service carry out on time and efficientEducate staff in the hospital in maintenance of our machineProvide technical support for design of HD roomMaintain database on all equipment including trial and loan machineA service report to be completed for installation, repair and maintenance tasksEnter all service report into technical service database and hardcopy be filled on regular basisOther projects those may assign by Direct SuperiorObey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organizationObey the Fresenius Medical Care Compliance and Company Regulation Competencies (attitude, skills, typical qualifications and experience): Education and Experience Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer EngineeringHave active Professional License as Electromedics (STR) is a plusHave 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh GraduatesWiling to place in any area where the company operates and needs Competencies Core Competencies refer to FME Company ValuesCollaborative: means that we know how to work together for our shared purpose and to achieve our goals as one companyExcellent: means that we continuously drive quality and progress to lead the business into a successful futureProactive: means that we are good at taking the initiative to make an impact with our workReliable: means that we are a trusted companion to our patients, partners and colleagues Technical Competencies:Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situationsProject Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards. General Competencies:Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of workCommit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externallyAdministration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.