Guest Services Assistant

  • Kabupaten Badung
  • Marriott Vacations Worldwide
Descripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SPECIFIC TASKSSupport a team to make sure arrival date & preview date are same with company systemMake Pre-Arrival call or email to confirm arrival date & preview datealways coordinate with activation team for any changes arrival, preview or room upgrade.update information to GRA/gallery regarding meet & greet on check in processprovide passport form to guest on check in process or preview timewelcoming guest on arrival & requalified to ensure all data validmake friendly reminder call to make sure preview on timeprovide information area & facilities, make sure guest on satisfaction.anticipate guest needs & build the rapport with guestaddress guest complain & escalate to manager when needed.Ensure Compliance with health & quality standardsCANDIDATE PROFILEMinimum of one (1) year of experience in administrative, data entry or a related field.Proficiency in English (additional language required for certain positions)Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and WordAbility to work under pressure, manage multiple priorities, and be a self-starter.Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.Excellent organizational and attention to detail skills.COMPETENCIES - Fundamental competencies required for accomplishing basic work activitiesAnalytical SkillsLearningAdministrationOrganizationPersonal AttributesIntegrityPositive DemeanorDependabilityStress ToleranceAdaptability/FlexibilityPresentationCommunicationsListeningCommunicationEnglish Language ProficiencyApplied ReadingInterpersonal SkillsDiversity RelationsTeamworkInterpersonal Skills#imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture