Room Service Supervisor

A Room Service Supervisor is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.What will I be doing? As a Room Service Supervisor, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual developmentEnsure compliance of brand standardsEvaluate guest satisfaction levels with a focus on continuous improvementAware of trends and propose ideas to build the range and quality of Food and BeverageOptimise sales and contain costs, identifying any areas for actionSet achievable budgets and other short- and long-term functional goalsMaintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendarsMaintain strong internal control environment and compliance to hotel/company policies and proceduresWhat are we looking for? A Room Service Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a similar roleEffective management skillsNegotiation and influencing skillsPositive attitudeExcellent communication skillsAbility to work under pressureGood grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience within the hospitality industryPrevious experience managing payroll, budgets and forecastingCommercial and industry knowledge MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO Go Hilton Travel Discount Program​​​​​​​Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support  Flexible Schedules Access to your pay when you need it ​​​​​​​through DailyPay