Guest Experience Manager - Park Hyatt Jakarta

Guest Experience Manager - Park Hyatt Jakarta Park Hyatt Park Hyatt Jakarta ID - JW - JakartaFront OfficeEntry Level ManagerFull-timeReq ID: JAK000998LocalSummaryEnsures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.Ensures speedy, accurate and efficient telephone and message service at all times.Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Guest Experience Officer and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient. Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.Responds to the results of the consumer audit and ensures that the relevant changes are implemented.Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.Ensures that the Guest Experience associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.Ensures that the Guest Experience associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.Ensures that all guest details are entered correctly in accordance with the principles of clean data.Assists in the recruitment and selection of Guest Experience associates. Follows hotel guidelines when recruiting and use a competency-based approach to selecting associates.Oversees the punctuality and appearance of all Guest Experience associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.Conducts annual Performance Development Discussions with Guest Experience associates, supports them in their professional development goals.Plans and implements effective training programmers for all Guest Experience associates in coordination with the Training Manager and Departmental Trainers. Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.Develops the skills and effectiveness of all Guest Experience associates through the appropriate training, coaching, and/or mentoring.Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.Ensures that associates have a complete understanding of and adhere to employee rules and regulation.Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented. Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.QualificationsIndonesian Nationality with a degree in Hospitality or Business ManagementHas minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel ChainPrevious experience in Luxury Hotel or international experience are advantagesStrong in leadership and business acumenExcellent English communication skills, strong guest service mindset and people management & development skills