Head of Client Services, Indonesia

Head of Client ServicesWe're hiring! We are looking for a Head of Client Services to lead our Treaty and Facultative Business in Jakarta, Indonesia.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.Overview of the role:Client ServicesLead the Client Services functions for Treaty and Facultative Business in IndonesiaEnsure the team follow all business processes in line with company policy and regulatory requirementsOwn and effectively manage business matters related to Issue resolution, Risk mitigation and Quality ControlSupervise and ensure team adherence to contractual terms and service level agreements held with Business PartnersSupport cash flow management by regularly monitoring outstanding balances and unidentified cash, and devising solutions to improve collectionsIndividually, and with the Regional Team, build and maintain strong internal and Business Partners relationships via face-to-face meetings, conference calls and emails; build a one team approachEnsure Aon business and regulatory needs are by:responding to internal and external audit requirements with timely, accurate informationacquiring Compliance and Legal approval for third party co-brokerages and brokerage-only accounts pre-settlementengaging with the Finance Teamgenerating management reporting and data driven insights related to Business Partner ManagementLeadership & ManagementProactively lead the team, manage workload distribution, and motivate them by:ensuring a positive, safe, inclusive, empathetic, and supportive environment which encourages open two-way dialogueeffective listening and constructive feedback, adapting own style to meet those of others.Develop core competencies and leverage individual strengths across the full teamUpskill self and team in using innovative problem solving to meet stakeholder needsWork collaboratively with Regional Client Services on strategic/project planning and resourcingManage internal and external stakeholder expectations, provide Subject Matter Expertise on complex matters, and escalate matters as needed.Standardization, Process Efficiency and AdvocacyEstablish and Implement Standardization consistent with Aon's Global Standard and Market Best Practice while catering for Territory Specific nuances and Regulatory RequirementUndertake data gathering and analysis to:implement more efficient work practices and/or cost savingsidentify Market Trends and Insights for better decision making by internal and external partnersParticipate in Global Groups / Projects, ensuring Global AlignmentEstablish and Drive Key Performance Indicators and SLAs while proactively leading the team to ensure accounts are serviced to a high standard and as per set turnaround timesCANDIDATE REQUIREMENTS 7-10+ years’ experience leading teams in the insurance or reinsurance industryStrong understanding of reinsurance contracts relating to premium, claims and credit control mattersExcellent organization, attention to detail, prioritization, and innovative problem-solving skillsExcellent verbal and written communication skills in Bahasa Indonesia and English with ability to communicate complex concepts in a simple and effective wayLogical, analytical, and resourceful attitude, able to exercise flexibility and judgementAbility to deliver under pressure in a high intensity and fast paced multinational environment i.e., meet very tight timelines ranging from 1–3-day turnaroundAbility to maintain positive, professional relationships with multiple internal and external stakeholders across numerous territories, demonstrating strong abilities in:presentation, leading meetings, defining objectives, and delivering service level agreementsinfluencing and negotiatingworking with multiple stakeholders in time critical environmentsAbility to travel when required.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!