Wholesale Lead

JOB DESCRIPTIONJob PurposePart of the Indonesia senior management team and jointly responsible for the development and implementation of the LS&CO strategy in IndonesiaOverall responsible for the implementation of the strategic direction in the wholesale channel with full accountability for the topline sales performance and relevant cost centers.Build strong Key Account plans for joint future growth with our business partners.Build capabilities throughout the team and create a fully engaged team that aims to go beyond the plans.Works in partnership across all teams based both in Indonesia and internationally in order to deliver against joint KPIs in a truly matrixed organization.Accountable for setting performance standards and in-market execution.ResponsibilitiesStrategic and Operational Planning:Partner with Country Lead and AMA Retail in the development of the country Strategic Business Plan and Annual Financial Plan (drive retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations etc., e-commerce growth and execution of omni-channel initiatives)Align retail operations standards and measures on KPI’s, store locations, store sizes, formats and systems with AMA.Understand the global guidelines on the commercial dimensions / requirement of the business. e.g. store grading, store identify, assortment, consumer activation plans and align team towards the global definition/direction. Actively engage AMA retail to find solution for the identified gapsDrive consistent and sustainable Retail KPI growths across all the Retail stores and e-commerce channels and key success metrics in traditional wholesale channelIdentify opportunities and drive the development and implementation of new and/or improvement plans as needed.Drive Achievement of the planned performance for the retail, traditional wholesale and e-commerce channelsBuild annual Key Account Plans for all top customers with clear KPIs that drive the total customer relationship.e-Commerce enabler / Service Provider ManagementDefine, refine and monitor SOPsContract and commercial negotiationsDefine and monitor SLAsEnsure adequate resource deployment by the enabler to support the business, SLAs and consumer needsEnsure best in class execution to deliver superior consumer serviceDrive & Enable Execution ExcellenceTranslate AMA/Global company strategies into clear objectives and action plans for the country across retail stores and e-commerce channelsEnsure implementation of all elements of retail / e-comm strategy in line with AMA /Global guidelines/standards across all stores and channelsCreate a disciplined culture that focuses on operational excellence and flawless execution; shows a high level of personal conviction toward creating accountability and maintaining a culture of operational excellenceEnsure consistent and effective VM presentation consistently across all retail stores while ensuring execution differences to meet local target consumer and location needs.Ensure our store and e-commerce presentation reflect our Brand Value proposition and is in line with AMA/Global guidelinesEnsure excellent comsumer service in all stores and e-commerce channels, meeting Mystery Shopper and consumer review target levelsReview doors against defined ground rules and parameters and determines store segmentationDrive execution of in country customer service, product & brand trainings. Ensure all training tools provided by Regional Training team are used at the store levelDrive development of store staff and a service culture through retail training, coaching & developmentSupport initiatives from regional/global leveraging best practicesChannel PerformanceImplement consistent and sustainable performance measures across all the sub-channel performanceMonitor and analyze retail performance; provide direction / build appropriate interventions to improve sub-channel profitability and productivity.Consistently sets a clear direction for the country; creates alignment and focus through consistent communication, reinforcement and follow-up on company, regional and country priorities and expectationsDisplay a high level of financial acumen; analyzes business results, identifies trends and recognizes/maximizes sales generation potential; systematically teaches business analysis skills to KAM/ROM/DMIdentify opportunities and drive the development and implementation of new and/or improvement plans as needed.Capability Development:Ensure communication and alignment of strategy and execution within region and e-commerce teamDefine and develop market capability.Build a cohesive, high performing, inclusive teamCreate a deep talent bench through proactive succession planning effortsCreate a high level of engagement, passion and desire to excel; build a foundation of trust, rapport and respect within the region; set high standards and empower and encourage others to achieve; consistently recognize individual and team performanceBuild Key account capabilities in order to manage customers strategically.RequirementsDegree in Business or Marketing10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Senior Manager position and ecommerce roleMust be hands on and roll up sleeves when necessaryMust have ability to recognize opportunities and must be able to quickly turn opportunities into recommendationsSuccessful track record for high volume business growth in consumer centric organizationAcute sense of brand and customer intimacyPossess strong analytical skills -Analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutionsAchievement oriented with solid management experience and demonstrated leadership abilityStrong ability to bridge and enhance cooperative working relationships cross-functionally and cross-culturallyMotivational and inspirational across levels, functions and cultures. A relationship builderAbility to innovate changeStrong communication, presentation, negotiation and influencing skillsProven ability to identify, develop and retain top talentComputer and systems literateFluency in English (spoken and written)LOCATIONIndonesia, Jakarta - OfficeFULL TIME/PART TIMEFull timeCurrent LS&Co Employees