Front Desk Agent

  • Jakarta
  • Mercure

Job Description Front Desk Agent First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingTeam work with team members to ensure guest satisfactionExperienced and Share the simplicity of ALL Loyalty Program to the guestYour experience and skills include:Service focused personality is essential; experience is an assetPrior experience working with Realta Rhapsody, Opera, Fols or a related systemFluency in English ; additional languages are a plus