Head of Service Delivery

DescriptionOur Exciting Opportunity:We are looking for Head of Service Delivery – BSS to be part of our team! A hardcore specialist, responsible to provide program management leadership to Charging & Billing systems roll out, upgrades, transformations etc from concept to realization.A critical and strategic role to ensure internal stakeholders are aligned, customer expectations are met and realize successful outcomes on solution delivery. Work on strategic level providing thought leadership, handle delivery risks and work closely with CTO to deliver the solution. An opportunity to supervise the largest Charging consolidation, a high visibility program both for customer and within Ericsson.You will:Lead C-Level engagements, governance with customer management teams as well as with internal management team.Steer other Program Directors in program and own E2E delivery.Steer project execution: track project activities, monitor and handle changes, conflicts, and critical issues.Handle customer and partner engagement: lead customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.Management of execution and mitigating risks of project contractual agreementsIdentify customer business needs through consultative engagements and influence the customer to practical de-risked approach to realize the solution deliveryLead and mobilize internal resources throughout the business lifecycle, from RFP to solution blue printing to solution delivery, ensure a smooth transition from delivery to support, and maintain an influential role for the solution delivery under own responsibility.Strive to resolve program management challenges and risks in Solution DeliveryLiaise with Ericsson organization to position global material, roadmap and technology offerings.Effective leader ensuring solid reporting, communication and program governanceTo be successful in the role you must have:University degree in Business or Engineering, Master’s degree would be advantageous or equivalent working experience.Minimum 12 years’ in similar program management leadership roles in Solution deliveryProgram management experience in area of responsibility - Ericsson Digital Services or equivalent - Primarily in BSS, Optional - IT, OSS Products, Services and Consulting.Experience delivery Systems Integration and/or transformation programsSolid Understanding of Sales Process and Service Delivery Process.Social ability and interpersonal skill, critical thinking and problem solvingAccountable, committed and results-oriented with leadership experience.Why Join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What Happens once you apply?  to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.