Customer Service Representative

  • Jakarta
  • The Kraft Heinz Company
Description About Primal KitchenMark Sisson started Primal Kitchen with a simple mission: to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life. In just five short years, Primal Kitchen has catapulted from a small but mighty natural foods start-up to an industry-disrupting leader in real-food condiments, dressings, sauces, and pantry staples. What we offerStarting pay at $19 - $20 per hourBenefits begin 30 days after hireFully customizable medical plans (HRA, HSA, FSA), 5 different carrier choices + Prescription (Rx) cardFull suite of additional plans: vision, dental, life, disability, adoption/family planning reimbursement, childcare, parental leaveLiveWell lifestyle/well-being discount and rewards program (for example, $50 subsidy for fitness tracker)(k) matching + extra 3% freebie company contributionEmployee Perks include FREE Products & Swag!Business Resource Groups (BRGs)Award-winning Ownerversity learning & development resource libraryEmployee Assistance Program (EAP) for mental health supportWhich locations are we hiring for? Oxnard, CA – Home of Primal Kitchen condiments, dressings & sauces!Check us out to learn more Work ScheduleMonday - Friday 7:00am - 3:30pmPSTCustomer Service Representative at a glancePrimal Kitchen's customer service goal is to ensure our customer’s every need is met so that they are happy, satisfied lifelong customers. We are looking for a highly trained communicator with a passion for health, wellness, and nutrition to better serve our customers. As a Customer Service Representative (CSR), you will provide product information and resolve questions, concerns, and/or issues that the customer might face while maintaining a positive, empathetic, and professional attitude at all times. Essential Functions & Responsibilities Assist with customer inquiries, account information, and/or complaints via email, online chat, and phoneBuild sustainable relationships and loyalty with customers through open and interactive communicationFollow communication procedures, guidelines, and policiesTroubleshoot errors related to order processing and subscriptionsProcess returns and refunds Process sample requests submitted by our Sales and Marketing departments Knowledgeable of product information Assist with online customer reviews Track and trend customer issues and complaints to share with QAQualifications & Requirements An Associate degree or 2 year(s) progressively responsible related experience.1-2 years minimum experience in a position within a related field.Experience using MS Office and Google G-Suite required, specifically Excel and Google SheetsExperience with an ERP system is highly preferred but not requiredSystems we use - GMAIL, Shopify, SAP/MTE, ShipStation, Basecamp, knowledge of Gorgias would be a plus!Excellent verbal, written, and presentation skillsAbility to interact effectively at all levels and across diverse culturesAbility to analyze complex data and develop innovative recommendations and solutionsExcellent planning, organizing, and project management skillsAbility to be an effective team member and manage various projectsAbility to assist in facilitating progressive changeAbility to navigate multiple platforms and programs.Location(s)Oxnard - Primal Kitchen