Branch & Service Operations Manager (Balikpapan)

Description A new opportunity has arisen for a skilled Branch & Service Operations Manager (Balikpapan) like you, to oversee and bring expertise to our team.Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.Key Accountabilities:Business Operation: Management and supervision of Service Operation activities in Field Service and Workshop locations, meeting given KPIs, ensure deliverables are fully met and appropriately executed.Leadership: Lead and inspire the team to achieve department goals and company objectives. Ensure the team has the required capabilities/skills to successfully perform within their areas. Performance management for skill gaps identification, individual developments, etc. Implementation of continuous improvement mindset for skills and processes.QHSE + Integrity & Compliance: Ensure all activities are in accordance to Company & Corporate Policies, Code of Conduct, ISO standards, Quality Management System, Compliance and HSE. Continuous improvement of processes and procedures. Support of internal and external audits.Customer Support @ Local Service Desk: Coordination of technical support and advice to customers as required, including ticket management (corrective + preventive) in CRM/SAP systems. Coordination and alignment with Service Sales department for preventive maintenance tickets. Communication and alignment with Key Customers and Service Partners at Management level.Strategy: Continuous business strategy development and execution of business plan. Building creative Service strategies that align with the attainment of the overall company objectives, meeting and exceeding these goals with strong focus on customer satisfaction and profitable growth.Expense Management: Plan, maintain and monitor OPEX/CAPEX, using available budgets effectively and efficiently according to department requirements. Annual & mid-term planning for tooling and asset management.Reporting: Prepare and submit reports based on assignment. Supporting of internal + external audits.Continuous Improvement: Development and continuous improvement of processes (KAIZEN) and employee skills. Identify training needs to support evolution of products and solutions portfolio.Collaboration: Cooperation with internal departments and stakeholders to ensure alignment on processes, customer support and strategy.Branch Manager: Legal representative of Rolls Royce Solutions to local Authorities in Balikpapan. Oversight of branch operation in all areas, including Compliance, QM and HSE.Special assignmentsQualifications and skills: At least 10 years working experience in diesel engine service business, including minimum 3 years in supervisory role.Strong leadership and human relations skills, self-driven for taking initiative, team player with good interpersonal skills.Good analytical skills, result-oriented, working independently, contribution to team success.Excellent track record in achieving business targets, strategy development and successful execution.Customer focus with excellent communication and negotiation skills.Excellent in networking with external customers and internal stakeholders.Experience in Workshop managementWe offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.Pioneer optimum performanceJoin us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.Our People are our PowerWe are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy .Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.Job CategoryCustomer Account ManagementPosting Date13 May 2024; 00:05