Consumer Finance Specialist - Club Asia

  • Jakarta
  • Travel + Leisure Co.
We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. PRIMARY OBJECTIVES: To actively contribute to the company vision of putting the world on vacation by managing and overseeing the day to day collections for finance and levies as well as the contract processing, underwriting, portfolio management, and cash management as required. This includes administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures. PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times. Undertaking and overseeing credit worthiness checks and risk analysis in the department Ensure timely processing of all applications and contracts Ensure timely processing of all cancellations of contracts including refund processing Cash application and batching using multiple internal and banking systems and currencies Account reconciliation Review daily postings to ensure correct application of monies Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's Ensure the robustness and integrity of data provided Ensure all audit requirements are met KEY POSITION CRITERIA: Experience in the Collections/Accounts Receivable Experience in Lending industry First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution. Excellent time management, multitasking and organizational skills with the ability to delegate appropriately Bilingual in both Bahasa and English Self-motivated with demonstrated commitment to outstanding customer service Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.