.. essential, proven ability to handle customer comments and approval responses to support project manager in project engineering is a must.6. Acts as the champion for Hitachi Energy processes and policies, contributes to development of standard processes and work instructions by adopting Hitachi internal .. see more
Role Responsibilities BusinessSales / Productivity / ManagementA need based approach to source New to Bank (NTB) Priority Banking customers and engage the customer for new Business and refer PIC AUM qualified back to branch managed RM channel. Deliver sales targets to meet new business and acquisition goals.Conduct extensive marketing and systematic Telemarketing on leads provided and if needed, account management activities in bringing up the AUM qualified criteria.Participate in Priority and Commercial Clients (CC) activities, market outlook seminars, lifestyle events, year - end gathering, etc to acquire new to bank customers and referrals while exploring opportunity to upgrade existing bank customers to qualified Priority customers.Participate in sales promotion and activities to achieve / exceed defined sales targets.Prepare and consolidate accurate reports on sales activities. Processes Drive portfolio growth through NTB.Based on client profile, map client potential and work towards up streaming to Priority Banking segment. Risk Management Read, understand and comply with all provisions of the Group Code of Conduct.Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.Ensure zero operational loss and effective complaint management.Effective reject management for suspicious transaction.Report any suspicious transaction immediately to the supervising officer of Fraud Control.Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating.Ensure Right sales process' to ensure Treating Customer Fairly (TCF) is implementing consistently to avoid mis-selling case. Governance Ensure KYC compliance for all new to bank customers.Awareness of all the policies and procedures issued in relation to money laundering prevention.Comply with all applicable Anti Money Laundering and Terrorist Financing (AML / TF) procedures.Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.Ensure that effective arrangement are in place to comply with AML / TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group and Local Regulator.Perform CDD Periodic Review and Customer Data Updating.Make prompt reporting of Suspicious Activity Report (SAR) to BMLPO or CMLPO at Head Office.Ensure to join available AML / TF training (or e-training).Responsible for proper control of keys / combination setting and password for safekeeping cash and valuable documents (if applicable).Ensure implementation of Clean Desk Policy.Ensure kept no pre-signed blank form and customer copy ID.Ensure customer data are kept properly in secured area. Regulatory and Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Key Stakeholders Wealth ManagementPriority Banking SegmentPersonal Banking SegmentBusiness Banking SegmentBrand and MarketingBranch OperationsHR and Learning AcademyLegal and ComplianceCEPGSBIMCustomers Other Responsibilities Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment. Our Ideal Candidate AAJIWAPERDWPPE Role Specific Technical Competencies Account managementAddressing customer needsCustomer experience management About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellBe better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locationsTime-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimumFlexible working options based around home and office locations, with flexible working patternsProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learningBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.