Head of Global Customer Care (GCC) - Jakarta

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching forcreative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seemslike you’d make a great addition to our vibrant international team.You’ll make an impact byHandle with local team all warranty topics as a second level support concerning our Medium Voltage switchgears and Vacuum Circuit breakersDefining with local team site activities by remote support, dispatching of technicians to customer site and on site product training Establish and maintain a network of relevant partners and report directly to the global GCC HeadPlan, execute, develop product installation and operation trainings for internal & external customersUtilize capacity of the GCC team and insurance of balanced workload with always with respect to Health & SafetyControl related KPI’s for better performance tracking and continuous improvement of products and processes to related departmentsPerform reporting position KPIS (Manpower Assignment, Budget, Customer Satisfaction, e.g.) to the Global GCC ManagementTogether with the global GCC Head, ensure the implementation of QM&GCC strategy on IndonesiaFollow customer satisfaction level at the stages of training and service activitiesEscalate to the Quality Management in case of critical topics as well reporting the cases to the Global GCC HeadWork on continuous improvement measures on the products and services with the Operation and R&D TeamYou’d describe yourself asDegree in mechanical / electrical engineering or equivalent At least 5 years of site experience – preferably leadership experience and 2-3 years of service experienceKnowledge of Installation, Maintenance or repair for medium voltage switchgears and Circuit breakersEnglish language on a professional level as well as local languageBasic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence)Result orientation with strong analytical thinkingAble to handle multiple, complex priorities and balance the needs of each according to business impact.Systemic problem solver, implementing solutions to solve root cause problems.We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.