Technical Support Engineer

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role. Responsibilities: Provide customer support by answering phone and email enquiries Primary investigation, information gathering before escalating to internal team for further diagnosis Manage operational issues/risks in a timely manner; escalating when necessary Keep track of service requests to meet service KPIs Follow standard operating procedures, and respond professionally Communicate effectively between customers and development team on escalated issues Understanding of issues raised by customer Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised Serve as a key point of contact based on agencies assigned Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business. Escalate critical issues / roadblocks to the Technical Support Team Lead Requirements Minimum polytechnic diploma in IT, computer engineering, or relevant experience Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud) Preferably have knowledge in ticketing system (JIRA) Good interpersonal and communication skills Strong analytical and problem solving/troubleshooting skills Strong interest in technology Ability to communicate highly technical information to both technical and non-technical customer audience Ability to work independently and as a team in a dynamic environment Indonesian only that may apply By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment. You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks. The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.