Account Lead - Director, Facilities Management/Data Center

  • Kota Administrasi Jakarta Timur
  • Cbre
Job Title/Quick Summary: CBRE Title: Area General Manager Commonly called as Head of Operations/Account Manager/Account Operations Lead/Manager Expected managing multi Accounts Operations Level- Senior Manager Highlights: Data Center Operations 50% : Commercial Operations 50% Location: WTC5 , Jakarta About the role: Responsible for managing a portfolio of CBRE Data Centre Solutions (DCS) accounts and supporting transitions and operations for the CBRE Enterprise platform in Indonesia with the bias being the DCS line of business. This incorporates driving rapid sustainable growth, governance, transitions, statutory compliance, the best talent, and operational excellence. Also responsible for actively driving growth via cultivation and winning of new accounts. It is expected that this role will work in close cooperation with the DCS Business Unit Leader and the Country Director Indonesia, Account Operations Managers/Directors, APAC Sales & Solutions Team, APAC transition team, and country platform team. What Youll Do: Act as a conduit between accounts and platform teams to facilitate awareness and understandings of new capabilities and best practices throughout the country Support the sales process through solutions development, participate in presentations / consultations, host visits and support mobilization or demobilization of accounts Communicate and support the implementation of policies and processes in the country Act as local executive sponsor and local first level escalation point for Enterprise accounts or clients Build talent pipelines and facilitate the movement of the talents throughout the business Conduct quality visits to identify, advise and support operational excellence, growth opportunities and talent management. Build and develop high-level customer relationship with both existing and potential customers through fully understanding their needs to achieve Dark Green and growth Advise on staffing structures or processes improvements to balance cost reduction and excellent service. Ensure the right platform resources or account leveraged resources are deployed to support accounts Create community and peer sharing forum for Enterprise accounts Collaborate closely with People Team on employee engagement activities Optimise Segment Operating Profits across all accounts using business acumen and critical thinking and document the initiatives in Value Tracker. What You'll Do as in Key Capabilities: Capitalize on the market trend for integrated services & aggressively add high margin value add services to accounts Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship Proactively cultivate and lead CBRE relationships of target enterprise clients Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS Expert level of being able to articulate CBREs differentiated value proposition and that of individual services Able to influence without authority and expert negotiation skills, internally and externally Address critical gaps between what we/clients sell/buy and how we operate global accounts Ensure we have top talent in every role with highly effective, aligned, motivating, individual performance and succession plans What You'll Do as a leader: Be 100% committed to the cause and stay completely focused on the mission Have the highest levels of creative and solution-based thinking Be a starter and finisher quickly and efficiently Comfortable with change and ambiguity Be a trusted confidant by all people and never break that Be target driven and never run out of energy Deep and wide understanding of the business and a continual learner Comfortable with operating in a matrix environment Stakeholder management What You'll Do to meet KPI & Financial Targets: Financial - Meet/Exceed SOP Plan; eliminate business upsets; improve cash flow & DSO delivered for APAC accounts and support delivery for ROW accounts Growth - YoY SOP and market share with positive operating leverage Competitiveness - >75% SOP won vs pursued; Keep >95% SOP for existing clients Dark Green CSAT from both clients and ADs/Sector MDs What You'll Need: EDUCATION and EXPERIENCE Master or bachelors degree from college or university and a minimum of 10 years of experience/or training and industry knowledge in facilities management, building services and projects. Knowledge and understanding of all applicable statutory practices and techniques, laws, project controls and environmental regulations to include safety regulations. Candidate with Data Centre certification (CDCTP, etc) and experience in Data Centre operations will be a bonus. Required Knowledge, Qualifications and Skills Excellent presentation skills - written, verbal and personal presentation Highly developed interpersonal and communication skills Influencing skills Conscious and methodical in approach with attention to detail An excellent relationship builder Highly motivated and self-aware Ability to understand complex relationships Understand due diligence approaches for different IFM commercial models Problem solver with ability to flex Know your product and the value your product brings to our clients and our business Be target driven and never run out of energy Honesty, Transparency and integrity always. Extreme levels of collaboration and comfortable with operating in a matrix environment Stakeholder management Only shortlisted applicant will be notified. This is pipelining job advertisement for upcoming forecast new headcount 2024 in Indonesia. CBRE GWS