Retail Lead, Indonesia

  • Jakarta
  • Levi Strauss E Co
JOB DESCRIPTIONJob Purpose:Lead and drive accountability for retail and e-commerce channels /sales strategy, growth & executionResponsible for the (4 wall) management of the retail channel Accountable for quality of Retail – productivity and customer service goalsProvide thought leadership and ensure consistent and quality execution in Retail Operations, Brand Presentation, Training, Key Account Management etc.Develop the omni-channel strategy for the market and lead its execution Lead and set performance standards for execution in retail and e-commerceDevelop & lead a high-performance team by driving accountability with a high degree of passion for the brandResponsibilities:1. Strategic and Operational Planning: Partner with Country Lead and AMA Retail in the development of the country Strategic Business Plan and Annual Financial Plan (drive retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations etc., e-commerce growth and execution of omni-channel initiatives)Align retail operations standards and measures on KPI’s, store locations, store sizes, formats and systems with AMA.Understand the global guidelines on the commercial dimensions / requirement of the business. e.g. store grading, store identify, assortment, consumer activation plans and align team towards the global definition/direction. Actively engage AMA retail to find solution for the identified gapsDrive consistent and sustainable Retail KPI growths across all the Retail stores and e-commerce channelsIdentify opportunities and drive the development and implementation of new and/or improvement plans as needed.Drive Achievement of the planned performance for the retail and e-commerce channels2. Franchisee Management: Drive execution of the global franchisee / partner retail modelDirection alignment with Franchisees such as Business plans, consistent and best in class execution, defining common standards for talent / capability, aligning franchisee to the Levi’s Franchise Way (ways of workings)Supervise business operations/performanceContract and commercial terms agreementExecution of the directive assortment segmentation and buying model for franchisee partnersMonitor and maintain optimum inventory levelsProvide guidance for Franchise Account managers in generating orders against needs, adjust sales orders, address left to sell concerns and cash collectionProvide direction and partner with franchisees to achieve targeted store productivity and profitability3. e-Commerce enabler / Service Provider ManagementDefine, refine and monitor SOPsContract and commercial negotiationsDefine and monitor SLAsEnsure adequate resource deployment by the enabler to support the business, SLAs and consumer needsEnsure best in class execution to deliver superior consumer service4. Real Estate/ Space Acquisition : Drive the real estate / space acquisition strategy in line with marketplace mapping and the retail business strategy anchored on the AMA retail directionCreate the Property Shopping List (PSL) and obtain approval or endorsement from AMA retail (the commercial viability framework (E.G. 4 wall EBIT)Deliver stores on time and on cost with definitive delivery on store design / qualityLead the contract negotiation and approval process as required.5. Drive & Enable Execution Excellence: Translate AMA/Global company strategies into clear objectives and action plans for the country across retail stores and e-commerce channels Ensure implementation of all elements of retail / e-comm strategy in line with AMA /Global guidelines/standards across all stores and channelsCreate a disciplined culture that focuses on operational excellence and flawless execution; shows a high level of personal conviction toward creating accountability and maintaining a culture of operational excellenceEnsure consistent and effective VM presentation consistently across all retail stores while ensuring execution differences to meet local target consumer and location needs.Ensure our store and e-commerce presentation reflect our Brand Value proposition and is in line with AMA/Global guidelinesEnsure excellent comsumer service in all stores and e-commerce channels, meeting Mystery Shopper and consumer review target levelsReview doors against defined ground rules and parameters and determines store segmentationDrive execution of in country customer service, product & brand trainings. Ensure all training tools provided by Regional Training team are used at the store levelDrive development of store staff and a service culture through retail training, coaching & developmentSupport initiatives from regional/global leveraging best practices6. Retail Performance: Implement consistent and sustainable performance measures across all the Retail storesMonitor and analyze retail performance; provide direction / build appropriate interventions to improve retail profitability and productivity.Consistently sets a clear direction for the country; creates alignment and focus through consistent communication, reinforcement and follow-up on company, regional and country priorities and expectationsDisplay a high level of financial acumen; analyzes business results, identifies trends and recognizes/maximizes sales generation potential; systematically teaches business analysis skills to KAM/ROM/DMIdentify opportunities and drive the development and implementation of new and/or improvement plans as needed.7. Team Capability Development: Ensure communication and alignment of strategy and execution with AMA Retail and e-commerce teamDefine and develop market capability.Build a cohesive, high performing, inclusive teamCreate a deep talent bench through proactive succession planning effortsCreate a high level of engagement, passion and desire to excel; build a foundation of trust, rapport and respect within the region; set high standards and empower and encourage others to achieve; consistently recognize individual and team performancePartner with IT in ensuring excellent Retail systems supportRequirements:Degree in Business or Marketing with at least 10 years of significant experience in Sales and Retail Operations Management, of which at least years in a Senior Manager positionMust be hands on and ability to recognize opportunities and must be able to quickly turn opportunities into recommendationsSuccessful track record for high volume business growth in consumer centric organizationAcute sense of brand and customer intimacyPossess strong analytical skills - Analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutionsAchievement oriented with solid management experience and demonstrated leadership abilityStrong ability to bridge and enhance cooperative working relationships cross-functionally and cross-culturallyMotivational and inspirational across levels, functions and cultures. A relationship builderAbility to innovate and be a change agentStrong communication, presentation, negotiation and influencing skillsProven ability to identify, develop and retain top talentLOCATIONIndonesia, Jakarta - OfficeFULL TIME/PART TIMEFull timeCurrent LS&Co Employees