Guest Service Agent (Mandarin Speaker)

Job Description Provide efficient service for guest registration and departure; maintain accurate guest accounts.Attend to all incoming calls in a professional and polite manner, constantly striving to provide total guests satisfaction.Maintain strict security procedures to ensure guest confidentiality and safety.Responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accountsTake initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.Behaves and acts in an exemplary fashion, embodying the brand mindsetPerforms Front Office operations, applying the organizational structure defined by the Front Office ManagerTogether with the Front Office team, is jointly responsible for welcoming and taking care of guests throughout their stayContributes to guest satisfaction at all times by providing high quality services throughout their stayHelps meet the department's quantitative targets through his/her sales efforts.Work Experience Diploma / Bachelor Degree in hospitality management.A minimum of 1 - 2 years proven experience in similar role in 4 star international hotel.Good communications skills in English and Mandarin.Prior experience working with Opera Fidelio or other Hotel Front Office related systemGood attitude and high motivation.Service focused personality is essential; experience is an assetBenefits Opportunity to develop career mobility with international hotel chain.Eligible to stay in hotels cross brand within the group with employee rate.develop your talent through learning programs and access to e-learning academy to support your career development by Academiy Accor.